Report and follow up an incident
Damage, breakdown, missing item or complaint: from the report to the fix, with optional recharge.
Operations > Incidents follows each problem until it is fixed: damage, breakdown, missing item, cleanliness, guest complaint.
Report
- From a job, field staff tap Report an incident and add a photo.
- From a booking page, Report an incident links it to the stay.
- From Incidents, Report an incident for a property.
Describe where, what, and what has already been done.
Follow up
Each incident has a status and a Follow-up section: what was done (repair, replacement, goodwill gesture). From there you can message a provider with a template.
Field staff find their own reports in My reports.