Create message templates
Write your messages to guests, owners and providers once, with variables and several languages.
A template is a ready-to-use message. Variables such as {{guest_first_name}} are replaced with the right value when the message is sent.
Start from the suggested templates
Communication > Message templates > Add the suggested templates creates a base to adapt: booking confirmation, arrival information, check-out reminder, thank-you, messages to owners and providers.
Create a template
- Click New template.
- Name it and choose the recipient: guest, owner or provider. It cannot be changed afterwards.
- Write the subject and the message. Click a variable to insert it at the cursor.
- Check the preview, which uses sample data, then Save.
Formatting: **bold**, _italic_, a line starting with “-” for a list, [text](https://…) for a link.
Useful variables
| Variable | Replaced with |
|---|---|
{{guest_first_name}} | The guest’s first name |
{{checkin_date}}, {{checkout_date}} | Check-in and check-out dates |
{{property_name}}, {{property_address}} | The property’s name and address |
{{keybox_code}}, {{wifi_name}}, {{wifi_password}} | Access details |
{{checkin_link}} | Online check-in link |
{{guidebook_link}} | Guidebook link |
Several languages
Adding a language creates a translated version of the template. The message is sent in the recipient’s language; if the template has no version in it, it goes out in English, otherwise in French.
Only an administrator can edit templates. Everyone can send them from a stay, an owner, a provider or an incident.