Set up online check-in
Choose what you ask guests for, send them the link and check their ID documents.
Online check-in is the form your guests fill in before arrival. Each stay has its own link. Answers are saved on the booking, and the arrival time goes into the cleaning brief.
Set up the form
Stays > Online check-in:
- Welcome text: shown at the top of the form. Left empty, a standard text is shown.
- Information requested: for each item (identity, contact details, ID document, trip, companions), choose Hidden, Optional or Required.
- Your questions: Add a question, as text, yes / no, a choice from a list or a date. They are asked exactly as you write them.
- Delete ID photos after check-out (days): ID photos are deleted automatically overnight, this many days after check-out.
- Save the form.
Send the link to the guest
- Automatically: add the
{{checkin_link}}variable to a template and create a sending rule, for example 3 days before check-in. - By hand: on the booking page, Online check-in section, copy the link and paste it into the platform’s messaging.
Follow the answers
The booking list has a Check-in column: none, sent, completed. On the stay’s page you see the answers, the companions and the ID photos. Compare them, then click Identity verified.