Accept or decline a booking request
Where requests arrive, how long dates are held and what the guest receives.
Requests sent from your booking page arrive in Stays > Booking engine, Requests tab. The people set in the settings also get an email.
Reply
Each request shows the property, the dates, the number of guests, the price breakdown (nights, cleaning, tourist tax, total), and the guest’s details and message.
- Accept creates the booking, adds it to the calendar and sends it to your platforms. With a card pre-authorisation, the card is charged at this point.
- Decline notifies the guest. You can add a message, for example to suggest other dates.
Reply time
Dates are held for the time you set (Dates held for). Without a reply in time, the request expires and the dates are freed. With a card pre-authorisation, reply within 6 days at most.